Our reputation management system makes it easy to request reviews from your clients, but there are several more advantages to utilizing this proven system. In addition to requesting a review, it guides clients in a way that encourages positive feedback to be left online for all to see. And that ghastly, horrifying negative feedback? It’s sent to you first and privately so you have the opportunity to respond before the review goes public. This clever review structure will never eliminate negative reviews, but the flow of this system gives you a chance to rectify a customer’s questionable experience before they act on their perceived anger and provide a spiteful, perhaps hostile review. To see how it works, check out the accompanying workflow image.
You can ask for a customer review via email or phone (or right then and there on your own tablet enabled with our ‘kiosk mode’). When they receive the request, they’re asked to rate you on a scale of 0 to 10. If you’re familiar with the Net Promoter score, that’s what this is. If they give you a high rating, it will encourage them to leave a review on the platforms of your choice (Google and Facebook are the most popular, but there are plenty of others). If they give you a low score, it will encourage them to send their negative feedback directly to you so you can address it. Our reputation management system does all the follow-up work for you, alerts you when reviews come in, and gives you an easy, accessible dashboard to reply to reviews as they arrive.